Refund and Returns Policy
Flik logistics Express Enterprises
At Flik logistics Express Enterprises, we strive to ensure that our customers have a smooth and hassle-free experience with us. However, if you are not satisfied with our services, we offer a clear and fair refund and return policy.
Refund Policy
We offer refunds in the following scenarios:
- Service Cancellation: If you wish to cancel the service before it has been delivered, a full refund will be processed.
- Delayed or Non-delivery: If the service is delayed beyond the expected delivery date or is not delivered at all, you are eligible for a full refund.
- Incorrect or Damaged Goods: If the goods you receive are damaged, incorrect, or not in accordance with the order, we will process a refund once the issue is reported within 7 days of delivery.
Return Policy
Our return policy applies under the following conditions:
- Return of Goods: If you receive damaged or incorrect goods, you can request a return within 7 days of receipt. Please contact us with a photo of the product and the packaging.
- Eligibility: The product must be in its original condition, unused, and in the original packaging for a return to be processed.
- Return Shipping: The customer is responsible for the return shipping charges unless the return is due to a mistake on our part (e.g., wrong item sent, damaged goods).
Refund Process
Once the return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and a credit will automatically be applied to your original method of payment within a certain amount of days.
Contact Information
For any questions or concerns regarding refunds or returns, please reach out to us using the following details:
- Phone: +91-9953-66-6767
- Email: info@fliklogistics.com
We are committed to ensuring your satisfaction and resolving any issues promptly.